Our crew's safety matters more than keeping the calendar perfect.

In plain terms: when winter storms or unsafe roads affect your cleaning day, we may need to delay or reschedule your appointment, and we will let you know directly. This page explains how those decisions are made and what you can do. Questions about an upcoming appointment? Contact us anytime.

How weather decisions work

• Official alerts and road conditions are monitored
• We call or text affected clients directly
• There is never a fee for a weather cancellation
• We make every effort to reschedule
• Employees are never expected to risk unsafe travel

We pause travel when alerts or road conditions make driving unsafe.

Sparklean reviews active local weather alerts, forecast timing, road closures, and travel conditions for scheduled routes throughout northern Colorado Springs and the Tri-Lakes area.

If a weather alert or unsafe road conditions affect your cleaning day, we will call or text you at the number on your account as soon as we decide it is too dangerous for our employees to travel.

The owner makes the final travel-safety decision. Customers and employees are not expected to take unnecessary risks to keep an appointment during dangerous winter weather.

No fee for weather cancellations

There is never a cancellation fee when we cancel because of weather. Our regular cancellation and payment policies do not apply to weather days. You will not be charged, and you do not need to do anything except confirm the new time.

How rescheduling works

When we call or text to cancel, we also work with you on a new time. We make every effort to reschedule your cleaning as soon as the roads are safe and there is an opening that works for you.

What customers can do

• Keep your phone and email available for schedule updates
• Tell us if your driveway, walkway, or neighborhood roads are unsafe
• Do not ask an employee to continue traveling during an active alert
• Confirm the revised appointment time offered by Sparklean

Please share local conditions with us when roads near your home are worse than conditions elsewhere in the service area.

We will contact you as early as practical when the schedule changes.

Weather decisions can vary by route and time of day. A morning appointment may be affected even if conditions improve later, and road conditions may differ between Colorado Springs, Monument, Palmer Lake, Black Forest, Briargate, and Gleneagle.